stubhub refund lawsuit stubhub refund lawsuit

A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Gender Discrimination against Transgender and Nonbinary People. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Despite the alleged deception, the company's policies did not reflect the actual . New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. 1:00. No resolution and I got no tickets. The court is expected to rule in favor of the plaintiffs at the end of the year. StubHub has my $253 for tickets I sold. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Shortly after, in May, StubHub . Paul Sawers / VentureBeat . Get buying tips about Ticket Websites delivered to your inbox. Unsubscribe at any time. I no longer have that card either and was concerned about that as well. I am still awaiting a refund for a Nets game postponed in December. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. In the meantime, they may continue to pursue the case individually. Mobile app: Read more here: Camp Lejeune Lawsuit Claims. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The users allege breach of contract and violations of various California consumer protection statutes. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. They offered me 125% of price paid in credit or refund to my CC. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. | He was offered a coupon that was worth 120% of the original price. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. The case seeks monetary damages and restitution remedies for consumers. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. StubHub is a scam and a fraud. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. They said it would take up to 30 days. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. StubHub is an eBay company that began selling and reselling event tickets in 2000. NEVER USE STUBHUB. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Get the latest news on COVID-19 delivered to you. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. StubHub claims it is postponed not cancelled and will not give me my money. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. In March 2020, as the scope . StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. This time Stubhub claims they sold tickets and sent me email to transfer tickets. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I was denied my request for a refund. Add me I had cancelled tickets in Arizona last year. I had to do all the work, not them. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Please download the PDF to view it: Download PDF. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I listed tickets and never heard back that they sold. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The reasoning is due to the financial impact form coronavirus. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Adam Silver had to get the Christmas bonanza in- fans be damned. NEWS. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Terms and Conditions. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. A link has directed you to this review. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. However, it will likely face a significant amount of litigation. If the other driver has minimum liability coverage, can I still sue them? There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company StubHub has not responded to the lawsuit. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . ConsumerAffairs is not a government agency. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Singh says the reasoning is the financial impact from coronavirus. But the company does not need to comply with the law to avoid liability. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Print. Moreover, the company will be forced to refund its customers. This is a major change for the ticketing industry. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. They sent me tickets for a baseball game on the wrong day. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. StubHub said I had to wait 7 days after the show took place to get my money. The federal court ruling in the case is a consent judgment between the parties. The Hollywood Reporter is a part of Penske Media Corporation. I am disputing through PayPal. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. All Rights Reserved. He has prosecuted a variety of consumer protection and complex employment cases. They told me to sell them. Show was cancelled on 12/29/21 the day of the show. It also points to a recent spike in e-ticket sales, which increased ticket prices. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Again, there is another confusion about listing a ticket for sale. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Until the event id canceled (not postponed) they won't give a refund. The case is still pending, but will be heard by a jury. Furthermore, is there a class action suit against Ticketmaster? Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. McMillan lawyer Nick Coulson echoed the sentiment. FAQ. How do I know I can trust these reviews about StubHub? And the seats they offered were listed for $30 less than the ones I purchased. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Yes I have two events canceled from Covid that I did not get a refund. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. It was also worth 120% of the original order price. 24/7 customer support: Sep 15, 2021, 1:28 PM. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. She told me this escalation process would take 3-5 business days. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Please add me I lost roughly $600. Well start sending you the news you need delivered straight to you. It promises a full money back refund in the case of a canceled event. The plaintiffs may also opt to file a lawsuit on their own. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". I still have tickets for myself for that Gabriel Iglesias show. StubHub denies any wrongdoing or liability. Lorenzo Gordon, Adobe Images Its now 3/3/22 so thats 64 days since I requested the refund. Your email address will not be published. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Save my name, email, and website in this browser for the next time I comment. 19. Lied to me and stole from me. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. I was told the offer for alternative tickets was the only offer that would be made other than a refund. If the show ends up being cancelled you will receive a refund. I will never use Stubhub again. I had to spend hours on the phone with StubHub just to get them to do their job. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Before commenting, please review our comment policy. Is Beyonces Tour Another Dynamic Ticket Price Mess? If you sell on Stubhub they will waive the sellers fee. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. A California class-action lawsuit has been filed against the ticketing site StubHub. But these are unprecedented times.. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. that reports on class action lawsuits, class action settlements, The case is based on an NHL game that was canceled because of a strike. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. No refund or voucher has been offered. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Matthew McMillan Settlement