Who has the free mental bandwidth to keep track? A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Just terrible management at Regus. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. I have no complaints regarding your club and the facilities. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Customer service is simply poor. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Thank you again for taking the time to provide feedback. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. As far as the payment is concerned, it has been made in full. Get help. Michelle Spire DragonPass also teams up with various third-parties to offer discount single-entry lounge access. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Why? The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. All our agreements automatically renew before their term finishes for an equal length to the previous one. First month - $650 Absolutely unacceptable behavior. We had to request our retainer (deposit) of over $6000 at the end of our lease. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Yes DragonPass also sells lounge entry direct without the need for a membership. We would like to confirm that your concern is since been resolved as per the details shared with you. I only know that I will go TO THE END OF THE EARTH to recoup this cost. I look forward to receiving more information from you. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. And, therefore continuing the membership is not possible anymore. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. It should also state the reason behind why you want to cancel the membership. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. The process is anything but"efficient, ""simple, "or even clear. I would love to help further but havent been able to identify your account. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Thank you for setting up this process for me. Otherwise, Preferential is better for those who visit 8-13 lounges a year. I have enclosed the cancellation fee with this letter. Open the Amazon Prime cancellation page. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Required fields are marked *. Please could you send those details to me at lorraine.brule@regus.com so I can support you? No staff available for contacting on the event day. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If so I might cancel my Regus ASAP as to not forget. Regus membership gives you access to workspace in thousands of locations around the world. Save my name, email, and website in this browser for the next time I comment. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Find out how we combat fake reviews. We have sadly been with Regus since 2013. So I assumed the purchase transaction failed and chose a different vendor. Youre able to bring one guest per visit. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream This cost me: My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Go to. From,Hedy GreeneAp. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Same here. There are lots of better places out there which are cheaper and better, Hi, Press J to jump to the feed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. You can also choose a coworking or office membership for 5,10, or unlimited days a month. Please log on to your online account and check that your phone number and email address are correct. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. thank you. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? They shut down my location with 2-day notice and then cancelled my agreement retroactively. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. this is absolutely gross and scam. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. And, as I am moving to another state, it won't be possible for me to continue with the same. This is also very unfair as we are paying for an office that we are not using because of the heating. If your home club is closed, please contact our member services department. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. I was using the regus for couple years. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Are there other similar companies to regus that are less expensive or better? Please remember that the retainer is refundable at the end of your agreement. Avoid at all costs. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Our team is ready to answer your questions. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . I couldnt see your email address or Regus account reference in your message. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. It is just because of the nature of my job. Your email address will not be published. If you refuse to pay their bogus invoices they will send you to collections. This answer was rated: . What the heck? Your days must be used within the month they are allocated. Michelle Spire Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. It goes against our guidelines to offer incentives for reviews. Fully equipped spaces for gatherings of any size. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. We apologize for any inconvenience caused. And that`s why I decided to write this post because. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Where appropriate, well also take steps to prevent the situation from happening again. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Interested in a new product or service? I understand and appreciate that youre disappointed, and would really like to help. its auto renewed. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Sandra Melody Desposit/Retainer - $700 Global Customer Service at Regus. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Furthermore, it's our goal to make this an efficient yet very simple process. This is also very unfair as we are paying for an office that we are not using because of the heating. I believe both are correct. Be part of a vibrant coworking community with dedicated desk or hot desking options. Give your team a place to focus, thrive, and grow, while we take care of all the details. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Please fill in your details and a member of our team will contact you shortly. Deplorable behavior by Dr. Carrie Jaffe. You can start your agreement on any day of the month. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Is calling them the only way to do this or is there a way to do it online or via the app? Besides, the facilities provided by you are also impeccable. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. I refused to pay for a service that their system just added to my account until this issue was resolved. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. A year later I re-opened another account for again a years time. Just happened to me when I signed up. Most, if not all, companies have an internal collections department or utilize a third party. Have a question or issue with your current products and services? Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We ask all our customers to add an automated payment method to their account. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Its an automated process. She at least implied that Hannah`s use of the printer was a nuisance. For clarity, you were also charged a retainer top up. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Thank you, I highly recommend Regus for your professional work. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. They would not remove the items that I didn't want. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Hi Dr. Carrie Jaffe, thank you for getting in touch. Don't be fooled by that. Dont believe them they are massive frauds. They still continue to send invoices with no one responsible to be there to answer. Best wishes, I have little to no faith that I will receive my deposit without hassle. If not, let us think for a moment about the case law. Regus helps businesses find and create the right workplace for their people. I checked my email and didn't see any confirmation emails from Regus. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Its clear from reading your comments that the main reason for your review is that of your agreement. Can I change my membership after Ive signed up? When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Date of experience: February 19, 2023. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The complaint has been investigated and resolved to the customers satisfaction. In the next paragraph, you should ask the authority for confirmation of cancellation. Great discounts. {Contact Details}. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Hi Latasha, It then states that you must provide this written notice at least three months before that end date. You can call, but they don't know what's going on and have little to no authority to fix the issue. Find workspace. Hi Andrew, Im sorry you felt the need to escalate this. This could be due to your account details needing to be updated. Thanks for your services, we will make sure we don't recommend you and take our business else where. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Restoration Fee - $290 ($3.50 per square foot) After being in my new office they are increasing rent by 8.7%. A member of my team has already contacted you and discussed the situation. 1. Access thousands of business lounges across the world simply turn up and get to work. I would love the opportunity to help further but havent been able to identify your account. I have been transferred to a new location. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. How do you update your credit card details? Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] They are real scum bags. Submit a complaint and get your issue resolved. It is IMPOSSIBLE to get them to stop charging. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Regus received the letter and allowed me to cancel my agreement with them! Transparency is very important to us, and all services can be opted in/out through your online account. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. The opportunity. Blue membership is free and includes only the discounts. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Neither document indicates that there is no opportunity to terminate for an entire year. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Platinum Plus costs about $300 more, but it really wasn't clear why. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Go anywhere but here, Hi Eric, thanks for reaching out. I have stopped all payments since then due to loss of job and relocation for school. CONSUMER BEWARE! However they denied my request, insisting that I had to pay for another month of service. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. hb```a`` This company responds to reviews on average within 3 days. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Regus Luton have a very devious way to prevent full deposit return. Besides, the facilities provided by you are also impeccable. If you need further help, pleasespeak with our team member who is already in touch with you. I understand that youre disappointed, and Id like to help. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. i want to cancel they said i cannot. For a company as big as Regus to not have a complaints procedure this is appalling. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Global Customer Service at Regus. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. 11-20 people: Full refund in case of cancellation 10 days or more in advance. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Can I roll any unused coworking and office days into the next month? Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Best regards, We may have received incorrect data. We will then confirm your payment date and amount. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. . Thank you for your comments, which help us improve. She advised me to consult the Agreement, which I did. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. I would like to request you to cancel my membership with you kindly. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it].